Terms and Conditions

These are the terms and conditions on which ActiveSwim PLT (“we” and “us”) provide swimming lessons to you, the customer or students (“you” and “your”).

Please ensure that you follow the general swimming pool rules and/or any rules that are specific to a particular pool. We reserve the right to vary these terms and conditions at any time.

All customers are expected to abide by the terms and conditions laid out below. In the unlikely event of failing to do so, a customer may be requested not to continue lessons with us.

A refund will not be eligible under these circumstances. Please read these carefully before booking or starting your lesson and/or course with us.

1. Organizing company.

We are ‘ActiveSwim’ a subgroup of ‘Active HQ PLT’, a company registered in Malaysia. Our company registration number is ‘LLP0005883-LGN’ and our registered office is at E2-FF New World Park, 102 Jalan Burma, 10050 Georgetown Pulau Pinang, Malaysia

2. Risk and health.

All students are obliged to disclose their health conditions which may concern and/or affect the swimming lesson and/or course.

All relevant historical background needs to be mentioned.

We has the right to withdraw you from lesson if deem unsuitable for lessons without refund even with or without proper disclosure.

It’s best to seek advice from a medical professional or specialist then provide us with written confirmation that you’re allowed to take part in our lessons for certain medical condition such as asthmatic.

Attendance at the swimming lesson and/or course is at your own risk.

You are responsible for your own safety, actions, and behavior on any part of the swimming pool property including the changing area.Shoes must be removed before entering the poolside.

Safety for all is our paramount concern and we have the right to remove anyone on, in or around the pool who gives us any concern whatsoever with regard to safety.

You must not run or act inappropriately once within the pool vicinity. We shall not be responsible for any injury/accident caused as a result of you or other students disobeying these rules.

We does not accept liability for sickness, personal injury or death of any participants. Organizers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any lesson and/or course.

3.Lesson/course fee & Payment.

All new signups and renewal will be reserved for a period of 3 days. Payment must be made within these 3 days in order to confirm the reserved slot.

If your fees are not paid by the due date, your slot will be given to the next person on the waiting list.

Our class runs perpetually with no fixed term. You have to commit to your classes to complete the course in the specific time.

You are required to make payment to the company directly. You can make a cash deposit or online transfer to Maybank (ActiveHQ PLT): 557045612823

Our instructor will not accept payment in any form.

4. Refund.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

If you decides to stop half way your course, there will strictly be no refund

In case you change your mind after enrolling at our school, you may request a refund by informing us at least 5 days before the start of classes, or up to 5 days after your payment is made (whichever is earlier).

In an event of not having a proper pool to conduct lessons for you after trying our best to relocate, we will prorate and refund your remaining lessons with us.

You are required to provide us with local bank account details before we can process any refund.

Any refund due to you will be refunded to you within 21 days us agreeing that refund is due.

Accuracy of bank account details is of essence, we will not held responsible for any lost/damage occurred when wrong information is given for processing.

5. Swimming class structure.

We conduct most of our swimming lesson in a group learning class.

We are committed in delivering quality lesson at a cost you can afford, a group learning class has a maximum of 6 students to the ratio of 1 teacher.

We believe in maximum activity time for optimum learning. Our teacher may spend more or less time according to your learning progress.

It is a group learning class, therefore our teacher will not be able to spend the full 60 minutes with you only.

The swimming class runs perpetually with no fixed term, so each student will learn different things according to their progress.

Both genders & all age group will be present around the pool or in the same class.

We are not able to provide a private place with only ladies or specific age group.

6. Private swimming lesson.

We charge a minimum fee of RM1200 to start a new private class for 1-to-1 teaching or 1-to-multiple teaching at your desire location.

Private swimming lesson requires a lot of arrangement and resources and are highly subject to our teacher availability.

The entire course of 8 lessons must be completed in 8 weeks.

You are allowed to speak with the teacher to rearrange class times based on availability also.

7. Attendance

Lessons are considered to have commenced regardless of attendance during first class. The date stated in the confirmation email is the reference date used by us.

Your first time there at the pool is equally exciting as for us, our teacher are usually at the pool area waiting for you or in the pool. Make sure to get your teacher’s name in the confirmation email.

Lesson will start accordingly, if you lose time due to arriving late will neither be compensated nor made up. However, if it is due to the teacher’s lateness to the class, we will extend the class or arrange another time to make up for the lost time.

Students are required to inform us via WhatsApp or email if they cannot attend swimming lessons for any reason, in order to benefit from the free replacement class.

You are solely responsible for attending the lesson on the fixed day and timely manner.

When you attend your lesson consistently and promptly, your lessons will be done at the end of your course.

8. Replacement policy.

You are entitled for free replacement lesson when u sign up for our course.The number of free replacement lesson will be stated in the confirmation email.

We always try to be as flexible as possible within our operational constraints. You can request for your replacement lesson and we will endeavour to accommodate your request, subject to a slot being available.

We are unable to promise you the same teacher for your replacement class. But rest assure, all of our teachers are well train to conduct their lessons with standardized method and professionally.

Any replacement lesson needs to be schedule with us in written at least 7 days before the actual date and time.

Any replacement lesson needs to be arrange by you 7 days before the courses end. We do not have the possibility to reschedule your lesson with such a short notice. We won’t be responsible if slots are not available with any request less than 7 days notice.

We will not open up a new class solely for your replacement purposes other than our existing classes.

All replacement lesson needs to be done in one of our existing class.

It is your responsibility to contact us for replacement lesson before your course ends, any incomplete lesson or lessons after the course will be deemed invalid. No refund or extra class will be given. You can always sign up for another course.

In the event of any cancellation or shutdowns, we will extend another week into your course so that you can get your money’s worth in completing all the lessons.

Number of replacement class still remain the same even with cancellations or shutdowns by the management.

9. Cancellations

We will make every effort not to cancel a lesson but the management has the right to alter the time of a lesson when necessary, in case of bad weather, unfit environment, essential pool maintenance or pool closure or any other unforeseen circumstance.

We shall give you as much notice as possible of any such cancellation. We shall not be liable for any losses of any kind incurred by you as a result of such cancellation.

10. Public holiday and school holidays

Our class continues to run regardless of public or school holidays, unless necessary or we will inform you otherwise.

Cancellation done by us will automatically extend another week into your course and will not affect the number of replacement lesson in any ways (add or subtract).

11. Entrance Fee

It is free to enter our premises to attend swimming lessons unless stated otherwise. You are allowed to accompany your family or friends during the lessons.

Security might request you to leave your details or register when entering the compound.

You should leave your car outside as we do not provide parking spaces inside our premises unless stated otherwise.

12. Swimming attire and equipment

Students are required to bring the necessary swimming equipment such as goggles and swim cap and wear appropriate swimwear during the class. Goggles are highly recommend to help you in your lessons and reduce fear.

Other than swimwear material such as shorts and cotton clothing are not allow to enter the pool.

Muslimah swimwear is allowed.

You may bring your own equipment but it is up to our teachers to use it or not. Our teaching culture and methods rarely use equipment to assist in your learning path.

We may provide other any equipment as needed during the class to help out for your lessons usually stroke corrections.

13. Renewal of course

You are required to inform us if you wish to extend or renew the course by adding lessons.
We will try to communicate with you via email or whatsapp and redo all the enrollment process.

Priority of the time slot will be given to you as our loyal customer.

However, any delay in making your decision and informing us late might result in you losing the time slot for the class and also the instructor. Time is of essence.

The price for any renewal and extension of course will defer from the sign up course, please check with us for the special price.

14. Relief teacher

This will only applicable when our teacher is unable to conduct the lesson on that day for any reason. We has the right to cancel (with fees not chargeable), postpone, or send a relief teacher instead to replace that class.

You will be formally inform in written about such events.

Our teachers are trained to conduct swimming lessons in a standardised way, ensuring the hand-over and relief instructor is as professional as your current instructor.

15. Children safety

Regardless of the children swimming ability, they should always be under adult supervision at all times. Our swimming teachers are not responsible for watching/supervising your child whereabouts before and after the class.

Children or adults are not allowed to run or act inappropriately once within the pool vicinity before, during and after class. We shall not be responsible for any injury/accident caused as a result of disobeying these rules.

We does not accept liability for personal injury or death of any participants. Organizers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any lesson and/or course.

16. Valuable and jewelry

We will not accept liability for the loss of or damage to any personal effects brought to any lesson and you are therefore requested to ensure that no valuable items are brought to the swimming lessons or at your own risk.

All property left at any of our venue whether it is in a changing room, on poolside, left in entrance halls or outside, is done so at your own risk. We cannot accept any responsibility for the loss or damage of any personal belongings and lost property.

Please ensure you do not bring valuable objects and/or belongings when attending our courses. We cannot accept liability for lost, stolen or damaged items. We shall not be liable for any loss or theft of your personal possessions and all property left by you in changing rooms or anywhere else on or in the vicinity of our venues is done so at your own risk.

Please remove all jewellery before entering the water or before you attend the class.

17. Privacy and media release

All personal information of our students will be treated with respect to privacy and will not be shared with third parties unless we are forced to act otherwise according to the law.

At times our teachers or the media team may take photographs and/or tape at our venues, which may be used for marketing and promotional purposes on our website and/or Facebook page and not only.

By attending our lessons, you agree to allow us to fully utilise all forms of media taken in our premises for our marketing materials.

18. Rules of conduct at the swimming facility

ActiveSwim and its students are guests at each of the hired locations at all times. We all need to act and behave according to the rules of the facilities and have to comply with all instructions given by the staff of the location.

All other guests, staff and our teachers at site should be treated with respect and not be bothered in any case by our presence. This includes the period prior and after the lesson.

In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the lessons.

We shall then have the right to terminate the course without further notice and without being required to offer any refund to the swimmer and the swimmer shall not be accepted for any future course organized by the company.

19. Complains

We are fully committed to delivering the highest standards of teaching, coaching. If you are not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you are still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously and treated with the utmost professionalism.

The Company reserves the right to change these terms and conditions at any time without prior notice. Actions that will or may cause disadvantage, financial loss or other damages to other users, third parties, and the Company.

Last updated 28 February 2019