ActiveSwim Guaranteed Program:
Terms and Conditions for Prospective Participants

Greetings,

Thank you for considering enrollment in the ActiveSwim Guaranteed Program. Prior to embarking on this educational journey, it is imperative that prospective participants review the following Terms and Conditions.

1. Program Overview

The objective of the ActiveSwim Guaranteed Program is to impart comprehensive training in elementary swimming techniques, inclusive of two foundational swimming strokes.

2. Financial Commitment and Program Validity

Upon payment of the one-time enrollment fee of RM1500, enrollees shall be granted access to a series of 12 structured swimming lessons. In the event that an enrollee is unable to swim proficiently upon completion of these 12 lessons, ActiveSwim commits to providing additional lessons at no further cost. Such extensions will continue up to a maximum duration of 12 months commencing from the date of the first lesson.

3. Customised Scheduling of Lessons

Enrollees are obliged to partake in a minimum of one scheduled lesson per week, with the opportunity to extend participation to two lessons per week. The administrative staff will assist in accommodating scheduling preferences on a best-effort basis. The first-come-first-serve basis applies to rescheduling or replacement classes.

4. Criteria for Program Completion

The program shall be considered complete when the participant has fulfilled all requisites delineated in our educational checklist. Should this achievement occur prior to the expiration of the 12-month period, the program will consequently be concluded.

5. Eligibility Criteria

The program is still open to individuals between the ages of 7 and 65. However, if we determine that a student has special needs or disabilities, we reserve the right to cancel the enrollment agreement. In such cases, a full refund of the program fee will be provided to the enrollee.

6. Conditions for Guaranteed Program Termination

Continuous attendance is crucial for staying enrolled in the ActiveSwim Guaranteed Program. You’re required to attend a minimum of 70% of your scheduled classes to keep the Guaranteed Program package active. For this, we’re using every 12 weeks as one quarter to measure attendance from the start of your first class.

Example: If you sign up for a Guaranteed Program package that includes 12 scheduled classes, you need to attend at least 9 of those classes (which is 70% of 12) to maintain your package.

Failure to meet this 70% attendance requirement will result in an automatic switch to a 12-lesson basic package the following next 3 months. These 12 lessons will expire in 12 weeks from the date of your Second Quarter, and you’ll be limited to one class per week under this adjusted package.

7. Estimated Duration of the Program

The average time required for program completion typically ranges between 3 to 9 months, subject to individual dedication and rate of progress.

8. Policy on Refunds

No refunds shall be issued under any circumstances once the program has commenced, inclusive of situations involving illness or relocation.

9. Additional Costs for Pool Entry

Please be advised that pool entrance fees are separate from the program fee and will be collected upon entry to the swimming facility.

10. Instructor Allocation

ActiveSwim reserves the right to assign different instructors for the purpose of conducting lessons, ensuring an enriched learning experience.

11. Waiver of Liability

Enrollment in the program constitutes an acceptance of the waiver of liability against ActiveSwim for any injuries or incidents occurring during program participation.

12. Unforeseen Cancellation of Classes by ActiveSwim

On rare occasions, class cancellations may be necessitated due to unforeseen circumstances such as inclement weather. Appropriate rescheduling will be conducted.

13. Use of Multimedia Content

Photographic and video content may occasionally be produced during classes for promotional activities. Enrollment in the program serves as implicit consent for usage of said media, unless explicitly stated otherwise.

14. Advancement Opportunities – Guaranteed Program Plus

Upon successful completion of the Guaranteed Program, participants may advance next to the Guaranteed Program Plus, which provides an extended focus on more advanced swimming techniques and additional 2 strokes.

15. Replacement Policy

Swimmer may replace a missed class with a minimum of 24-hour cancellation notice; within the month. Replacements must be arranged with the administration. Any last-minute (actual class day) cancellations or without notice of class will be deemed forfeited for replacement and considered absent.